The non-profit subsidiary of LillianCare offers psychosocial care for traumatized refugees

Ensu­ring health­ca­re ser­vices is not only chal­len­ging in pri­ma­ry care, but also in the tre­at­ment of refu­gees suf­fe­ring from psy­cho­lo­gi­cal trau­ma. Our Psy­cho­so­cial Cent­re (PSZ) is dedi­ca­ted to pro­vi­ding holi­stic care and coun­sel­ling for trau­ma­tis­ed asyl­um see­kers in Mainz (Ger­ma­ny) and the sur­roun­ding area.

A mul­ti-pro­fes­sio­nal team con­sis­ting of expe­ri­en­ced psy­cho­the­ra­pists, social workers and doc­tors pro­vi­des peo­p­le with caring, pro­found and respectful tre­at­ment and coun­sel­ling. In the sup­port­i­ve atmo­sphe­re of the PSZ, tho­se see­king refu­ge expe­ri­ence pro­tec­tion, gui­dance and app­re­cia­ti­on.

Our main focus is on the care and tre­at­ment of trau­ma­tis­ed refu­gees and migrants, in par­ti­cu­lar the pro­fes­sio­nal and caring sup­port of women and their child­ren. Our aim is to impro­ve the living con­di­ti­ons of asyl­um see­kers and to pro­mo­te their men­tal and phy­si­cal health. The­se are the basis for their suc­cessful and equi­ta­ble inte­gra­ti­on into our socie­ty.

Integrative Care

Our approach encom­pas­ses both psy­cho­the­ra­peu­tic and social work ele­ments with a holi­stic approach to pro­vi­ding sup­port. We stri­ve to pro­vi­de inte­gra­ti­ve care that addres­ses the diver­se needs of asyl­um see­kers on all cru­cial levels.

Flexibility and adaptability

The cir­cum­s­tances of tho­se see­king refu­ge are diver­se and dyna­mic. We are fle­xi­ble and adapt our sup­port to the indi­vi­du­al chal­lenges and needs of our cli­ents.

Cooperation

We belie­ve in the power of working tog­e­ther. Through clo­se coope­ra­ti­on, both intern­al­ly within the team and extern­al­ly with other orga­ni­sa­ti­ons and insti­tu­ti­ons, we stri­ve for a com­pre­hen­si­ve approach to mee­ting the needs of peo­p­le see­king refu­ge.

Transparency

Open com­mu­ni­ca­ti­on and trans­pa­ren­cy are fun­da­men­tal to us. We attach gre­at importance to com­mu­ni­ca­ting our sup­port ser­vices, the tre­at­ment pro­cess and rea­li­stic expec­ta­ti­ons in a clear, approacha­ble and bin­ding man­ner in order to pro­mo­te trust and under­stan­ding.

Professionalism

We adhe­re to high ethi­cal stan­dards, honest con­fi­den­tia­li­ty and pro­vi­de high qua­li­ty care and sup­port. Our pro­fes­sio­na­lism extends to all are­as of our work.

Cultural sensitivity

The diver­si­ty of our cli­ents‘ cul­tu­ral back­grounds is respec­ted and reco­g­nis­ed. Our cul­tu­ral sen­si­ti­vi­ty enables us to pro­vi­de per­so­na­li­sed sup­port that enables us to see and under­stand the indi­vi­du­al.

Empathy

We rely on empa­thy to build a trus­ting rela­ti­onship with our cli­ents. Empa­thy forms the basis for a sup­port­i­ve and effec­ti­ve the­ra­peu­tic rela­ti­onship.

Integrative Care

Our approach encom­pas­ses both psy­cho­the­ra­peu­tic and social work ele­ments with a holi­stic approach to pro­vi­ding sup­port. We stri­ve to pro­vi­de inte­gra­ti­ve care that addres­ses the diver­se needs of asyl­um see­kers on all cru­cial levels.

Flexibility and adaptability

The cir­cum­s­tances of tho­se see­king refu­ge are diver­se and dyna­mic. We are fle­xi­ble and adapt our sup­port to the indi­vi­du­al chal­lenges and needs of our cli­ents.

Cooperation

We belie­ve in the power of working tog­e­ther. Through clo­se coope­ra­ti­on, both intern­al­ly within the team and extern­al­ly with other orga­ni­sa­ti­ons and insti­tu­ti­ons, we stri­ve for a com­pre­hen­si­ve approach to mee­ting the needs of peo­p­le see­king refu­ge.

Transparency

Open com­mu­ni­ca­ti­on and trans­pa­ren­cy are fun­da­men­tal to us. We attach gre­at importance to com­mu­ni­ca­ting our sup­port ser­vices, the tre­at­ment pro­cess and rea­li­stic expec­ta­ti­ons in a clear, approacha­ble and bin­ding man­ner in order to pro­mo­te trust and under­stan­ding.

Professionalism

We adhe­re to high ethi­cal stan­dards, honest con­fi­den­tia­li­ty and pro­vi­de high qua­li­ty care and sup­port. Our pro­fes­sio­na­lism extends to all are­as of our work.

Cultural sensitivity

The diver­si­ty of our cli­ents‘ cul­tu­ral back­grounds is respec­ted and reco­g­nis­ed. Our cul­tu­ral sen­si­ti­vi­ty enables us to pro­vi­de per­so­na­li­sed sup­port that enables us to see and under­stand the indi­vi­du­al.

Empathy

We rely on empa­thy to build a trus­ting rela­ti­onship with our cli­ents. Empa­thy forms the basis for a sup­port­i­ve and effec­ti­ve the­ra­peu­tic rela­ti­onship.

Our services

Psychotherapeutic support

  • Indi­vi­du­al psy­cho­the­ra­peu­tic sup­port for refu­gees to help them deal with trau­ma­tic expe­ri­en­ces and pro­mo­te men­tal health or regain it.

Social counselling

  • Social workers offer prac­ti­cal assis­tance in social, legal and other ever­y­day mat­ters.

Flexible care

  • Cus­to­mi­sing care models and sche­du­les to accom­mo­da­te tho­se in need of assis­tance in order to address the indi­vi­du­al needs of refu­gees.

Contact

Do you have any ques­ti­ons?

We are always open to sug­ges­ti­ons for impro­ving the situa­ti­on of refu­gees in Mainz and the sur­roun­ding area.

Lil­li­an­Help gGmbH:
Psy­cho­so­zia­les Zen­trum für Flucht und Fol­ter­op­fer

Ope­ning hours: 09:00 – 14:00 (appoint­ments by pri­or arran­ge­ment)
Email:
Pho­ne: +4961314942170
Fax: +4961314942171
Address: Schil­ler­stra­ße 26–28, D‑55116 Mainz, Ger­ma­ny